Cruise Services

Your All-Inclusive Provider

We provide world-class cruise terminal management and stevedoring services to the world’s most prestigious cruise lines and passengers on behalf of the Greater Victoria Harbour Authority.

Through hands-on experience and teamwork, we have built a solid reputation with our cruise line customers connecting them to Alaska and the West Coast of the United States. We work diligently with cruise industry partners to enhance the long term sustainability of the industry, providing significant positive social and economic contributions, and minimizing the impacts in the communities where we operate.

Logistics are an essential element of providing consistent quality service to this highly specialized area. We work with the best partners including PNWTS, our exclusive supplier of buses, Tymac Launch, who provide waste recycling and disposal services, and West Coast Agencies, who provide vessel agency services.

Ship Agent Portal

This portal provides an efficient, central location to manage arrival request additions, changes and cancellations. Requests made via the portal will receive auto-notifications from Victoria Cruise notifying you of acceptance, change requirements and confirmation for the cruise season.

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Accessibility at the Terminal

Western Stevedoring manages the cruise terminal at The Breakwater District and is subject to the Regulations and Provisions of the Accessible Transportation for Persons with Disabilities Regulations, specifically Part 1, paragraph 5(1)(a), and Part 4, Division 2.

Travellers passing through The Breakwater District have access to the following accommodations:

  • Wheelchairs
  • Pet relief areas for service animals at each pier

If you require additional services or would like to speak to one of our representatives regarding accessibility needs, we would be happy to assist and provide appropriate resolutions. You can reach us by:

Western Stevedoring is committed to creating a safe and barrier-free environment for all travellers. We are in the process of upgrading our facilities with additional accessibility features and accommodations. Please check back for updates to our services. 

Victoria Cruise & Deep Water Terminal

Our all-encompassing approach to port operations and our expertise in guest services allows us to seamlessly manage the flow of thousands of cruise guests through the Victoria Cruise & Deep Water Terminal at the Breakwater District on behalf of the Greater Victoria Harbour Authority.

We take ownership of the cruise terminal experience with high-level management through every phase.

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Pacific Northwest Transportation Services

Pacific Northwest Transportation Services is a carbon neutral bus transportation company based in Victoria, BC. PNWTS operates convenient shuttle connections and excursion tours from the pier in the Breakwater District to downtown Victoria. We are also the exclusive sole provider of dispatch services on the Terminal.

PNWTS is constantly working to provide the highest quality, most fuel efficient and environmentally friendly transportation options. With newer, technologically advanced transportation, PNWTS provides a sustainable option to a growing industry while reducing air and noise emissions in the community.

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Since 1989 Tymac has provided the cruise ship industry with comprehensive and economical waste removal services, helping customters implement best in class recycling programs that reduce waste streams, disposal costs and impact on the environment.

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West Coast Agencies

West Coast Agencies offers Port Agency Services to cruise ships calling on British Columbia’s West Coast.

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